PRODUCT CARE

RETURNS

Please treat your jewellery / accessories with care, whilst it is durable, handmade jewellery / accessory still needs love and care! So, look after it well & it will last a long time.

We recommend the following, in regards to jewellery care from Handmade by Tinni:
 

  • Avoid contact with water, oil, lotions, insect repellents & perfume

  • Please store away from extreme heat, strong sunlight, water or high levels of moisture & try not to drop it!

  • To keep your Textile jewellery shiny clean, always use a super soft cloth to get rid of any smears & smudges. A microfibre cloth, similar to the sort you get with your reading glasses is a good choice  

  • Jewellery with Magnetic Closures - Kindly open and close the magnetic clasps by holding the metal section only. Try not to pull the rope endings. They are glued and strong pull might unglue the magnets. 

  • Always ensure the cloth is clean, dust free & rub lightly to avoid losing the shape of the product. For more stubborn marks, a little bit of water or baby wipe should help.

  • Remove when sleeping, exercising, or doing other physically strenuous activities.

  • Avoid contact with body oils, and other chemicals, including household cleaners. 

  • Do not use chemical jewellery cleaners.

  • Do not wash.
     

Storing jewellery whilst not in use:
 

  • Kindly always store the word necklaces flat when not in use to maintain shape. 

  • Try to keep them away from children’s hands as the shape is written in calligraphy way and manhandling can ruin the letters and / or writing. 

  • Store your accessory in a cool dry place.
     

Word Art:
 

  • Colours may vary due to monitor settings.

  • This product is not a toy and not suitable for under 3s and should not be hung above a cot/bed.

  • We recommend using 3M removable backing tape for fixing to walls / doors.

  • For flower walls, you can tie thread to the lettering and thread through the mesh on the wall.

  • These products are very delicate and are for decoration only.

Returns and Exchanges

I gladly accept returns

Contact me within 3 days of delivery

Dispatch items back within: 7 days of delivery

I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
 

  • Intimate items like earrings (for health/hygiene reasons)

  • Items on sale

  • Custom or personalised orders

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

PAYMENT METHODS

We accept Credit / Debit Cards