FREQUENTLY ASKED QUESTIONS (FAQs)

Most of our jewellery is made to order and when doing so you should be able to select your colour preference from a variety of colour options. So if you like a design and you do not see an example of your colour choice, please let me know and I can make the same design from my colour chart based on availability. Designs with thicker rope (8 mm) - all colours possible from the colour chart Designs with thin rope (5 mm) - Coral is not available Designs in wrapped cotton threads - We can discuss the colour options based on our stock of cotton threads. See Colour Chart below -

All our designs are handmade to perfection. We normally advise our necklace lengths on our listings. However, if you prefer to have it slightly shortened or lengthened, please let us know and we can make it happen.

All our necklaces can be finished with or without a magnet and can be designed to simply tie at the back. Just leave a note when you buy the necklace to notify your preference. The tie-back option is really popular for new-mums as they are harmless to babies and also won't break if your little one tugs or pulls them. Check out our special design 'The Rita Lightweight Crochet Necklace', which is designed as a tie back necklace and will not come off if the baby pulls the front of the necklace!

We have quite a few designs that are dual or multi-coloured in our shop. When I designed them, I followed colour and fashion trends. If you love any of those designs but would like to have them made in your colour choices, that is absolutely possible. Examples: The MoMa Necklace MoMa Necklaces We can make this necklace in any colour combinations that you want. The Tilly Necklace Tilly Necklace Choose any two colours from the colour chart and let your imagination fly! The Jasmine Necklace Jasmine Necklace This beautiful macrame knotted necklace can be yours in your dream colour combination! Rita Necklace Rita Necklaces Original, Statement Jewellery Handmade In London. Just pick any two colours from the Colour Chart and we can design the necklace for you.

As a creative, I'm always attracted to items that reflect my personality and outlook. Self-expression is a gift and so when I created my products I wanted to make sustainable items that reflected joy and optimism. However, I also wanted to go one step further and offer the option to make my products even more personal, by allowing customers to adapt them to reflect their personalities. All my designs are made to order and lovingly handmade by me. So, if you can request your preferences beforehand, most of the time, I will be able to tweak your design to suit your taste. If you have fallen for one of my designs but there is some way in which I can perfect it for you then please use this form to get in touch. Here I have covered the custom ideas that I can adapt in our designs - Colour Length & Finish Dual and Multi-Colour Necklaces Custom Home Decor Custom Name Signs Custom Word Necklaces Bespoke Ideas Read my blog to get more detailed ideas - HERE.

Kindly always store the word necklaces flat when not in use to maintain shape. Try to keep them away from children’s hands as the shape is written in calligraphy way and manhandling can ruin the letters and / or writing.

We recommend the following, in regards to jewellery care from Handmade by Tinni: Avoid contact with water, oil, lotions, insect repellents & perfume Please store away from extreme heat, strong sunlight, water or high levels of moisture & try not to drop it! To keep your Textile jewellery shiny clean, always use a super soft cloth to get rid of any smears & smudges. A microfibre cloth, similar to the sort you get with your reading glasses is a good choice Always ensure the cloth is clean, dust free & rub lightly to avoid losing the shape of the product. For more stubborn marks, a little bit of water or baby wipe should help. Remove when sleeping, exercising, or doing other physically strenuous activities. Avoid contact with body oils, and other chemicals, including household cleaners. Do not use chemical jewellery cleaners. Do not wash.

Jewellery with Magnetic Closures - Kindly open and close the magnetic clasps by holding the metal section only. Try not to pull the rope endings. They are glued and strong pull might unglue the magnets.

Storing jewellery whilst not in use: Kindly always store the word necklaces flat when not in use to maintain shape. Try to keep them away from children’s hands as the shape is written in calligraphy way and manhandling can ruin the letters and / or writing. Store your accessory in a cool dry place.

We offer FREE standard shipping in the Mainland UK over £35. (Yaaaayyyy!) For all UK orders, the shipping charges are calculated and displayed at checkout, depending on the product, the value of your order and the type of delivery you choose. Prices start at £3.50.. Domestic (UK): 1st class Standard tracked via Royal Mail - £4.50 2nd class Standard tracked via Royal Mail - £3.50 Special guaranteed next day delivery - £8.00 Orders within the UK are not tracked, but proof of postage is obtained. International: Europe, USA, Australia & rest of world: £9.50 tracked (for single product) £12.30 tracked + (orders including multiple products) HANDMADE BY TINNI SHIPS WORLDWIDE

I understand you might be desperate to get these beauties as soon as possible. You'll be able to track most parcels on their way to you! Standard delivery usually takes between 2-4 working days, while Express delivery usually takes 1-3 working days. For international orders, we recommend your parcel using Royal Mail International TRACKED. They aim to deliver in 5 to 10 working days, but please take this with a pinch of salt, as different destinations take different times. Please see our Shipping Policy for more details.

HANDMADE BY TINNI SHIPS WORLDWIDE

Please allow the times specified in 'When will my order arrive?' (above) for delivery. If your order is taking longer than this please get in touch with the shipping company, using the tracking number on the email sent to you. They might be able to tell you where your parcel is. If they're unable to help, please email me at paulomi@handmadebytinni.com with your order details and delivery address, and I'll do everything I can to find out what's going on. Please see our Shipping Policy for more details

Returns and Exchanges I really hope you won't want or need to return anything, but if you do please email me at paulomi @handmadebytinni within 3 days after delivery, including your reason for returning and your order details. All returns must be unused, unwashed and in their original packaging. Dispatch items back within: 7 days of delivery ​ I don't accept exchanges or cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged ​ Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Intimate items like earrings (for health/hygiene reasons) Items on sale Custom or personalised orders ​ Conditions of return ​ Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If I didn't cover your question here and you need help with something else, or just want to say hello, you can email me at paulomi@handmadebytinni.com. You can also use the contact form on my 'contact' page or just hit the pink chat icon below on the left.

Most of the Handmade By Tinni designs are available for wholesale with discounted pricing options applicable on volume orders. We are always very pleased to work with Independent Boutiques & Stockists and bring more people to our jewellery and home decor. ​ You can stock our playful necklaces, statement earrings, eye-catching accessories and textile home decor in your shop. Request a catalogue by emailing paulomi@handmadebytinni.com

Word Art: Colours may vary due to monitor settings. This product is not a toy and not suitable for under 3s and should not be hung above a cot/bed. We recommend using 3M removable backing tape for fixing to walls / doors. For flower walls, you can tie thread to the lettering and thread through the mesh on the wall. These products are very delicate and are for decoration only.

In our knitted home decor range, all wire word signs are customisable and we can create any word (or words) you like, They are available in 28 colours and are made from organic cotton yarn secured over shaped wire. Customers can display their custom wall signs on walls or sit them on a shelf. However, the longer words can heavy and difficult to hang on the wall. especially if you want an aligned look. You might need extra nail in the middle. Choose something personal to you, or a loved one if you're buying as a gift, by getting a knitted word of your choice for your home decor.

We recommend using 3M removable backing tape for fixing to walls / doors. For flower walls, you can tie thread to the lettering and thread through the mesh on the wall. These products are very delicate and are for decoration only.

Custom Name Signs 3 letters - 15 cm wide - Perfect to use on a door - These will be roughly 8 - 10 cm tall depending on font & the number of letters in the name. 4 letters - 20 cm wide - Looks great propped up on a shelf - These will be roughly 10 cm tall depending on font & the number of letters in the name. 5 letters - 25 cm wide - Perfect for a display, wall decoration or for use on a foliage wall - These will be roughly 10 cm tall depending on font & the number of letters in the name. 6 letters – 25 - 30 cm wide - Perfect for a display, wall decoration or for use on a foliage wall - These will be roughly 10 cm tall depending on font & the number of letters in the name. Other sizes are available and will increase the overall size. Our handmade knitted home decor is available in twenty eight colours of cotton rope! We strongly believe in the power of colour at Handmade by Tinni.

Our creative business is a proud champion of every small business in UK as we truly believe that we are the backbone of the UK economy. We support by collaborating and offering guidance, friendship, and inspiration where needed. I love small businesses in UK and quite often search of product suggestions for my blog topics. As an earth loving soul, the brands & products featured are all specifically sustainable, as at Handmade by Tinni, we promote living a greener life, especially around Christmas time when the levels of waste are at an all time high. So fee free to stay in touch if you think your product is aligned with our brand and you are willing to support in terms of sharing the blog in your social media and email newsletter if you have one. My email is paulomi@handmadebytinni.com. Also, word of mouth and recommendations have never been more important for us smalls. If you love the independent brands that are in the my blog, please share far and wide. Read my blogs here.

Paulomi launched the brand in 2020 as a sustainable modern textile design brand that creates unique wearable art. Specializing in the art of traditional rope knotting crafts and processes like macramé, Paulomi creates colourful and bold designs that make you feel unique. All your designs are made in UK from our small studio in East London.

I use organic cotton as my leading material for my designs as it is biodegradable and extremely flexible to let the designs flow freely.

By buying products that are made in the UK, we are lowering our carbon footprint, saving essential skills, helping local economies and creating job opportunities.

Our brand is all about sustainability and joyful colour. We believe that doing business ethically is the only way to do business. I am dedicated to creating a legacy of change for a cleaner, greener planet. Below I have listed just some of the ways I am striving to keep Handmade by Tinni as planet friendly as possible. · Made to Order - Fundamentally every piece I create is made by hand and therefore with minimal impact on the environment. · Organic Cotton - I choose cotton, not only because natural fibres feel like the right choice for my designs, but also because it is sustainable and biodegradable. · Partnership with Ecologi - In December 2022, we completed a 21-month partnership with Ecologi and planted 217 trees in Africa. I am proud that we have achieved almost 13 certified tonnes CO2 reduction from our efforts only. Check our forest HERE. · Zero-Waste Design - One of the most impactful things we can do to reduce our impact is to reduce our waste. My zero-waste collection showcases unique items made from the leftover rope from other designs. By using every scrap of material, it is possible to transform every off-cut into a treasure. As a small business, I ensure I’m eco-conscious in every decision I make. My vision was to create statement jewellery and personalised art for the home that brings joy.

Hate to break it to you, but there is no such thing as being 100% sustainable with fashion. ONE: The first reason being: washing clothes infuses nature with microfibers. It also takes a toll on the environment through the use of water, electricity, and most laundry detergent is not eco-friendly. Here you can find a list of some green laundry detergents TWO: There are, however, many different ways of approaching the topic that you can learn from to become more sustainable and decide where you stand. THREE: Before we get started on all the different aspects there are to consider as a consumer, we want to address that there are two perspectives: that of brands and that of consumers. Read more on my blog - 'Simple Guide to Sustainable Fashion and What it means to You!'.